Shipping FAQs

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days. Fast shipping options are available at checkout for quicker delivery right to your doorstep.
Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $80+ within the United States.
Do you ship internationally?

Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on your location and package weight.
Can I track my shipment?

Absolutely. As soon as your order leaves our warehouse, we will email you a tracking number and a link so you can follow your package live.
My tracking status says "Delivered," but I haven't received it. What should I do?

Please check around your property or with neighbors first. If it doesn’t show up within 24 hours, contact our support crew at support@pinnedindustries.com with your order number.
Can I change my shipping address after placing an order?

If you catch it quickly, yes! Email us within 1 hour of placing your order. Once a package is processed or shipped, we cannot change the delivery address.
Are custom or oversized parts shipped differently?

Heavy or oversized parts (like custom wheels or exhausts) may require special freight shipping. Any extra handling fees or timelines will be explicitly shown during checkout.
What if my package is damaged during shipping?

If your box arrives damaged, take photos immediately and contact us within 48 hours. We will file a claim with the carrier and get a replacement out to you as fast as possible.

Order FAQs

How do I place an order?

We process orders quickly, so please contact us as soon as possible if you need to make changes or cancel your order.
Can I cancel or modify my order after placing it?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
How can I check my order status?

You can track your order using the tracking information provided in your shipping confirmation email.
How long does it take to process my order?

Orders are usually processed within a short timeframe after confirmation. Processing times may vary depending on product availability.
What should I do if I receive the wrong item?

If you receive an incorrect item, please contact our support team with your order details, and we’ll help resolve the issue.
What if my order arrives damaged?

If your order arrives damaged, please contact us with photos of the item and packaging so we can assist you with a solution.
Can I update my shipping address after ordering?

If your order has not been shipped yet, we may be able to update your address. Contact us as soon as possible for assistance.
Do you offer returns or exchanges?

Yes, we offer returns and exchanges according to our return policy. Please check our policy page for full details.

Payments FAQs

What payment methods do you accept?

We accept multiple secure payment methods, including major credit cards, debit cards, and other available payment options at checkout.
Is my payment information secure?

Yes, all payments are processed through secure and trusted payment gateways to keep your personal and payment information protected.
When will I be charged for my order?

Your payment will be processed at the time you complete your purchase and your order is confirmed.
Can I change my payment method after placing an order?

Once an order has been confirmed, payment details usually cannot be changed. Please contact our support team if you need assistance.
Why was my payment declined?

Payments can be declined due to incorrect details, bank restrictions, or security checks. Please verify your information or try another payment method.
Do you charge any additional payment fees?

No, we do not add any extra payment processing fees. Any applicable charges will be clearly shown during checkout.
Can I use discount codes with my payment?

Yes, valid discount codes can be applied during checkout before completing your payment.
Will I receive a payment confirmation?

Yes, you will receive an order confirmation after successful payment with your order details.